Terms and conditions

Regulations on Gelato Cart, Lemonade Bar and Event Consulting Services

TERMS AND CONDITIONS

Definitions

Sweet Olive = artisan ice cream supplier (Gelato Cart) and consultancy for private or corporate events

2. Services offered

Gelato Cart: distribution at events with a variety of handicraft assortments.
Consulting: support before and during the event (choice of products, logistics, recommendations).

3. Reservation and offer

Requests can be submitted via the form on the website, email, phone or WhatsApp.
Send personalized offer with details about products, prices and payment terms.

4. Payment and advance

A booking deposit (50%) is required for confirmation.
The remainder is to be paid prior to delivery/service as per the booking contract.

5. Cancellations and amendments

Initial cancellation by the client: the deposit is non-refundable, but can be transferred to another event (within max. 3 months and subject to availability).
Changes: accepted at least 7 days before the event, subject to confirmation.
Cancellation by Sweet Olive: refunds the full amount in case of force majeure (e.g. technical problems, extreme weather conditions).

6. Delivery/delivery at the event

Sweet Olive will arrive and set up the Gelato Cart at the time and location agreed upon in the contract.
The customer must provide access and adequate space for installation.
Any delay caused by the customer may create additional costs.

7. Responsibilities and safety

Products meet food hygiene standards.
The client guarantees that the location complies with local health regulations.
Sweet Olive is not responsible for incidents caused by improper consumption of products after delivery - we advise responsible consumption.

8. Intellectual property

No photos, logos or Sweet Olive materials may be used without written consent.

9. Data protection

Customer information is only used for communication and service provision purposes in accordance with GDPR legislation.

10. Force majeure

Events can be canceled without penalty in case of legal unforeseeable circumstances (e.g. administrative decisions, extreme conditions). The advance is fully refundable.

11. Dispute resolution

Any dispute will be settled amicably.
If no agreement is reached, the dispute is subject to the jurisdiction of the local courts (Romania).

WE ARE HERE FOR YOU

o’Liv ~ Arte del Gelato

Be it a wedding, a christening, a corporate party or an outdoor festival, our gelato card comes to you with smiles, delicious flavors and a dose of magic. All varieties are carefully prepared from carefully selected, natural ingredients.

We are delighted to be with you in the most important moments