Terms and conditions

Regulations on Gelato Cart, Lemonade Bar and Event Consulting Services

TERMS AND CONDITIONS

Definitions

Sweet Olive = artisan ice cream supplier (Gelato Cart) and consultancy for private or corporate events

2. Services offered

  • Gelato Cart: distribution at events with a variety of handicraft assortments.
  • Consulting: support before and during the event (choice of products, logistics, recommendations).

3. Reservation and offer

  • Requests can be submitted via the form on the website, email, phone or WhatsApp.
  • Send personalized offer with details about products, prices and payment terms.

4. Payment and advance

  • A booking deposit (50%) is required for confirmation.
  • The remainder is to be paid prior to delivery/service as per the booking contract.

5. Cancellations and amendments

  • Initial cancellation by the client: the deposit is non-refundable, but can be transferred to another event (within max. 3 months and subject to availability).
  • Changes: accepted at least 7 days before the event, subject to confirmation.
  • Cancellation by Sweet Olive: refunds the full amount in case of force majeure (e.g. technical problems, extreme weather conditions).

6. Delivery/delivery at the event

  • Sweet Olive will arrive and set up the Gelato Cart at the time and location agreed upon in the contract.
  • The customer must provide access and adequate space for installation.
  • Any delay caused by the customer may create additional costs.

7. Responsibilities and safety

  • Products meet food hygiene standards.
  • The client guarantees that the location complies with local health regulations.
  • Sweet Olive is not responsible for incidents caused by improper consumption of products after delivery - we advise responsible consumption.

8. Intellectual property

  • No photos, logos or Sweet Olive materials may be used without written consent.

9. Data protection

  • Customer information is only used for communication and service provision purposes in accordance with GDPR legislation.

10. Force majeure

  • Events can be canceled without penalty in case of legal unforeseeable circumstances (e.g. administrative decisions, extreme conditions). The advance is fully refundable.

11. Dispute resolution

  • Any dispute will be settled amicably.
  • If no agreement is reached, the dispute is subject to the jurisdiction of the local courts (Romania).

WE ARE HERE FOR YOU

o’Liv ~ Arte del Gelato

Be it a wedding, a christening, a corporate party or an outdoor festival, our gelato card comes to you with smiles, delicious flavors and a dose of magic. All varieties are carefully prepared from carefully selected, natural ingredients.

We are delighted to be with you in the most important moments

© 2025 Sweet Olive. All rights reserved.

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